SERVPRO of Lancaster East and Southern Lancaster County Employee Photos


Michael & Kristin Hughes

Michael and Kristin Hughes are the Owners of SERVPRO of Lancaster East and Southern Lancaster County.  They are proud to be the driving force for our cleaning and restoration team in the Lancaster area.

Sandie in SERVPRO uniform

Sandie Hughes

Sandie Hughes is the Director of Administration and has been with the team for over 15 years, spending time in every department.  In 2009, she worked in the Storm Team division, traveling all over the east coast as a Coordinator.  She became the Office Manager in 2012 and now serves as the first point of contact regarding office operations.  Sandie is very proud of her strong Office team and is happy to be a resource for all departments within SERVPRO.  She enjoys everyone she works with and looks forward to growth and many more years with everyone.  Her team says she is the glue that keeps everyone together!

Joe in SERVPRO uniform

Joseph Hughes

Joe Hughes has been with SERVPRO for over fourteen and a half years and is our Construction Manager for the entire Reconstruction Department.  He works hard to visit our customers quickly after the emergency service work has been completed to get their homes repaired as quickly as possible.  The work that Joe and the reconstruction department perform is incomparable, leaving customers elated at the finished service in their home. 

Victor in SERVPRO uniform

Victor Sotolotto

Victor Sotolotto is the Director of Operations for SERVPRO of Lancaster East and Southern Lancaster County.  Victor had 19 years of retail management before coming to SERVPRO and has now been with the company for over six years.  Victor is certified by the IICRC in ASD, WRT, AMRT, and FSRT.  Victor enjoys working with and/or helping others in their time of need.

Cliff wearing SERVPRO Uniform

Cliff Masscotte

Cliff Masscotte is the Director of Business Development for SERVPRO of Lancaster East and Southern Lancaster County.  Cliff started with the company in February of 2016 as a Marketing Representative bringing more than 14 years of retail experience with him.  Cliff now manages all marketing aspects for the company including: social media, website content, promotions, community engagement, customer satisfaction, and overall marketing for the franchises.  

Cliff has his CERT(Community Emergency Response Team)certification in order to help in times of disaster.  Cliff also has certifications for WRT, ASD, CDS, FSRT, and OCT.  He may be reached on his mobile at 484-576-7015 or at

Angela in SERVPRO Uniform

Angela Sandoe

Angela is the Office Manager at SERVPRO of Lancaster East and Southern Lancaster County. She has years of administrative experience under her belt and is a strong asset to the company. She is a great at multitasking and provides great customer service to our customers. In her spare time she enjoys singing, latch hook, word puzzles, and making friendship bracelets.

Aaliyah in SERVPRO Uniform

Aaliyah Glenn-Cephas

Aaliyah is our Commercial Manager and Accounts Receivable Specialist for SERVPRO of Lancaster East and Southern Lancaster County.  She has been with SERVPRO since 2022 and has gained a vast knowledge of the cleaning and restoration industry since joining us, including the completion of our corporate-led courses in the office field.  Aaliyah enjoys painting, cooking, swimming, music and spending time with her family.  She also enjoys volunteering at non-profit organizations.

Desiree in SERVPRO Uniform

Desiree Wilson

Desiree is a Job File Coordinator at SERVPRO of Lancaster East and Southern Lancaster County.  She started as a Fire Technician with us and now holds years of experience in fires, content cleaning, mold remediation, bio-hazard clean-ups, and pack-outs. She has obtained certifications and training in smoke and odor control. In her spare time she enjoys spending time with her family, riding her motorcycle, and watching movies.

female employee in SERVPRO Uniform

Jesse Greenwalt Sciarra

Jesse is our Accounting and Billing Administrator.  She has been a part of our Office team since 2018.  She is very dedicated and is always willing to help with any tasks given.  She works wonderfully with customers and was a strong supporting team member to the Reconstruction Manager and department.  She has since then moved into our Accounting Department.  She truly cares for everyone she comes into contact with and is an asset to have!

Mac in SERVPRO Uniform

Mac McGloshen

Mac McGloshen is a Crew Chief for SERVPRO of Lancaster East and Southern Lancaster County.  He has been with SERVPRO for over a year, learning the industry and assisting our local clients with their cleaning and restoration needs.  Mac is certified in IICRC and OSHA 10.  He enjoys hiking, fishing, traveling, sports and spending time with his family.

SERVPRO employee in front of green background

Mike Lombardo

Mike is a Construction Manager for SERVPRO of Lancaster East and Southern Lancaster County.  Mike started with SERVPRO in 2022 and has over 32 years of experience in the construction field.  For 8 years, he owned his own home improvement company.  He has also taken various roles in production management and carpentry.  Mike enjoys spending time with his wife, four kids and their dogs in addition to camping and hunting.

Tom in SERVPRO Uniform


Tom is a Commercial Cleaner at SERVPRO of Lancaster East and Southern Lancaster County. He is our longest standing team member with numerous years of experience in cleaning and construction work, even working as  a mason for 20 years. With his well-rounded skills and abilities, he is able to take on just about anything. In his spare time, he enjoys watching and playing basement. Here's a little fun fact about Tom, he made a replica model of the Dodgers Stadium and is currently displayed in the Baseball Hall of Fame in New York.

Jasiah in SERVPRO Uniform

Jaziah Alvarado

Jaziah Alvarado is a fire and water technician for SERVPRO of Lancaster East and Southern Lancaster County.  Jaziah has been with the company for over two years and is certified in various cleaning and restoration certifications, including those for mitigation, mold and fire damage.  Her hobbies include hiking, swimming and poetry.

Visit our updated page