Carpet Cleaning- The Importance of Pre-Existing Damage

7/8/2022 (Permalink)

Stained carpet

As a cleaning service, we receive a lot of calls with carpet cleaning requests from residential customers, and A LOT of commercial customers- most notably- apartment communities. This is primarily due to the high turnover rate these communities face. Becuase of that, there is a vast amount of wear and tear on their carpeting. Although we are happy to serve them, one very important step in carpet cleaning is to determine if there are any pre-exisiting conditions. You must identify preexisting damages to carpets for two reasons. First, customers could blame you for causing the damages; and second, aggressive cleaning methods could cause more damage to the carpet. Here are the top conditions we look out for:

• A poorly stretched carpet.
• Intense wear and matting especially in traffic areas
• Heavily stained and soiled carpets
• Physical damage
• Fading