Oh No- Wet Carpets!
One of the main issues we face when confronted with water damage is the dreaded wet carpets. How does SERVPRO address this you may wander? First off, we have to assess the extent of the damage. The perimeter of wet carpet and pad can easily be determined with a moisture sensor or an infrared camera. Delamination is the separation of the primary backing from the secondary backing. Delamination can easily occur due to overly aggressive extraction, an improper handling or the wrong pad being installed under the carpet. When saturated with Category 3 water, the carpet will be contained and removed for proper disposal. Carpets that have been affected by Category 3 water will be replaced; if any materially interested party disagrees, we can talk with your insurance company. As for carpet padding – that will be removed and disposed of if saturated with Categories 2 or 3 water.