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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Water Loss in Quarryville

7/5/2022 (Permalink)

Toilet leak This photo shows the demolition completed due to a toilet line leak.

This water loss was caused by a toilet line break in the customer's 1st floor bathroom. Although the cause seemed small, the damage was quite large! This "small" leak caused damage to a basement, two bedrooms, and another bathroom! Upon arrival, our technicians extracted any and all standing water in the area. Next, they completed demo in all affected areas in order to begin the drying process. After all demo was complete, the technicians began placing the appropriate drying equipment to affectively dry out the entire area. Within 3 days, all materials read dry and it was almost like "it never even happened", if you get my drift!  

Thank goodness they called SERVPRO! Whenever you're in a situation like this, SERVPRO is here to help!

Carpet Cleaning

7/5/2022 (Permalink)

Carpet clean This picture shows a damaged carpet we were asked to service.

This carpet is just one example of the types of cleans we service in our commercial cleaning dept. We employ the best of the best to make sure we can satisfy any of your commercial cleaning needs!

Another satisfied customer!

7/5/2022 (Permalink)

Dishwasher leak This was the cause of loss for this particular water damage.

Here is some feedback we received from a customer with a water loss- "I wanted to reach out and pass on how amazing Brandon and his crew was. I felt so well cared for and communicated with, during what was a nightmare for our family. Thank you so much for all you do and the crew deserve a raise!" 

This loss began from what was a small dishwasher leak, that ended up causing some BIG problems. This dishwasher leak may have been small, but was leaking for FIVE HOURS. WOW! Not only was the kitchen damaged, but so was the customer's dining room, personal contents, and even the finished basement ceiling had collapsed. We are so glad they called us and we were able to get there in time!

Local Dunkin' Donuts Water Damage

7/5/2022 (Permalink)

Water damage This shows the major damage that was caused by a sewage leak.

This water loss was at none other than our favorite local Dunkin' Donuts!

You don't always expect to get a call from your favorite donut and coffee go-to, at least not for this type of situation! We sent a crew out right away and got to work! First came first- extract all that yucky water out of there! Next was a very thorough decontamination of the area. When our techs decontaminate, it is a thorough and special service! It includes a hard surface steam clean, followed by HEPA vacuuming, then followed with antimicrobial on all affected surfaces. 

Thankfully we were able to help them out and get them up and running again with smiling faces! No one wants to miss their morning coffee!  

Residential Deep Clean

7/5/2022 (Permalink)

Deep clean This shows the kitchen in this home that was in need of a major deep clean.

Deep cleaning is just one of the many services we provide on our commercial cleaning division. This clean came from a newly purchased home, that needed a lot of tlc. 

This was a beautiful restored Victorian home that was just asking to be made beautiful again. We started with a thorough cleaning of the walls, ceiling, vacuuming, mopping, and a good dry clean (dusting, sweeping). Now for the kitchen- as glorious as it was- it needed A LOT of loving from years of sitting unattended. This meant a thorough cleaning of all appliances, which is not always an easy task!

Lastly, we cleaned the attic in this home. Although the scope was similar to the downstairs, aside from the extra cobwebs!

All in all, we were able to make this home look brand new!

When They Call You, Call SERVPRO

5/23/2022 (Permalink)

Wet ceiling tiles in a department store Call us for all of your structural cleaning, content cleaning, and deodorization needs.

Mitigation requires quick action. The faster a crew arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better the results-including lower claim costs. Within four hours of a loss notification, a crew will be on-site to help ensure fire damage is handled properly by utilizing the following services:

Structural Cleaning

After smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning. The crew will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found within the structure.

Contents Cleaning

All of the restorable contents in the affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO professionals can provide wet and dry cleaning services. Additionally, all of the cleaned and deodorized to pre loss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more. Finally, SERVPRO professionals can provide an inventory list of all "to be claimed" items for agents and their policyholders.

Deodorization

SERVPRO professionals provide specialized services that rid your insured's home or place of business of offensive odors left behind by fire or smoke damage. SERVPRO professionals do not merely cover up lingering odors with fragrance; they seek out the sources of the odor and remove them.

When Water Damage Strikes

5/23/2022 (Permalink)

An older couple sitting on their basement stairs surrounded by standing water For more information on recovering from water damage, contact SERVPRO of Lancaster East.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of receiving a loss notification, SERVPRO professionals will be on-site to help ensure water damage is handled by completing the following steps.

Inspection

SERVPRO professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning the work.

Emergency Services

SERVPRO professionals will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying.

Monitoring

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO professional will monitor the drying process. The updates will be consistently communicated with you.

Restoration Services

SERVPRO professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. A final walk-through of the job site will be conducted with you to help ensure the property was returned to its preloss condition.

Spring Cleaning Has Arrived!

4/4/2022 (Permalink)

Rain droplets on a window Call us at 717-519-0767 to schedule!

April showers bring May flowers, and also a good chance to get in some spring cleaning! Spring is a great time to sweep those winter blues away and freshen up your environment. SERVPRO of Lancaster East can help.

In addition to air duct and HVAC cleaning, the technicians are trained to use state-of-the-art equipment to remove soils hiding deep with your carpet, as well as focused stain removal. Other services to help with your spring cleaning include upholstery and drapery cleaning, hard floor cleaning and care, and deodorization.

A clean environment is a healthy environment. Improve your living and workspaces this spring. If you need a little help, do not worry! SERVPRO of Lancaster East has the tools to make your home or business sparkle in no time!

A Salute to First Responders

4/4/2022 (Permalink)

A waving American a flag Thank you to our first responders!

When I was a boy, I would see scary things in the news, my mother would say to me, "Look for the helpers. You will always find people who are helping." This famous Mr. Rogers quote comes to mind when we celebrate first responders, those who arrive first on the scene of any disaster or emergency.

In the event of a disaster or emergency, there are many different agencies and people in your community who are ready to respond. Whether it is a house fire or a hurricane, we are thankful every day for these first responders.

Local fire and police departments, as well as Emergency Medical Technicians (EMTs), are often first on the scene of an emergency. In the U.S., there are more than 29,000 fire departments with 1,217,300 total firefighters, according to the U.S. Fire Administration website. The Bureau of Labor Statistics reports almost 245,040 EMTs and paramedics in total across the country. There are about 19,000 federal, state, county, and local law enforcement agencies, employing more than 875,000 full-time sworn officers, according to the Uniformed Crime Reporting Program collected by the FBI.

When events such as natural disasters strike, different branches of the military are often the first line of response. The Army National Guard and Air National Guard, with over 354,000 soldiers, respond domestically when deployed by their state Governor, often during states of emergency from weather-related events. They can also be called upon during terrorist attacks or civil unrest or called overseas by the President of the United States. Active-duty soldiers can also be called upon for certain domestic events as well.


As a part of FEMA's Community Emergency Response Team (CERT), these volunteers are trained to be prepared for any disasters that may affect your local area in an effort to support professional responders. CERT volunteers are trained in "basic disaster response skills such as fire safety, light search and rescue, team organization, and diasters medical operations," according to FEMA. With more than 2,750 CERT programs, over 600,000 individuals have been trained nationwide. Teams are managed locally but supported nationally by FEMA.

SERVPRO recognizes these and the countless other first responders in our communities for keeping our communities safe.

National Volunteer Week

4/4/2022 (Permalink)

Multi-colored stick figures in a circle SERVPRO is always ready to lend a helping hand.

The theme is: The Value of One, the Power of Many, which reflects on the awe-inspiring acts of kindness by millions of individuals and the magic that happens when we work together towards a common purpose.

This past year, we have seen people supporting family, friends, neighbors, and strangers, people standing up for their beliefs, and people sharing insights on how to create a more just and equitable society. "We recognize the value of the caring and compassion that each one has shown another, and we recognize the power of people, organizations, and sectors working together," according to The International Year of Volunteers.

The 2021 theme beautifully reflects the individual and collective efforts we have seen during the pandemic, and it sets the tone for re-imagining the next 20 years as the value of one act and the power of many enables us to thrive together.

It's The Water You Don't See

4/4/2022 (Permalink)

Moisture meter reading red on a carpet All technicians use moisture meters to read the moisture levels of affected materials at a water loss.

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO professionals have the equipment, training, and experience to find and dry unseen water before secondary damage occurs. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

When time matters, technology, and equipment must be counted on to perform. SERVPRO professionals will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your SERVPRO professionals.

Moisture Sensors are used to detect moisture in carpets, baseboards, and walls.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRPO professionals to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO professionals can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

The bottom line? SERVPRO professionals have the training and equipment to make it "Like it never even happened."

Are You Winter Weather Ready?

2/17/2022 (Permalink)

Snow covered trees and road When winter weather strikes, call the professionals at SERVPRO of Lancaster East to strike back and help make it "Like it never even happened."

Are you prepared for the upcoming cold weather? Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet, or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather. To help prevent costly damages due to weather, consider taking the following precautions to protect your property before cold weather hits.

  • Check your business property for downed limbs and branches. Wind, heavy rain, ice, and snow can all cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may be gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard.
  • Inspect all handrails, stairwells, and entry ways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open, allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, considering shutting water off at the main valve in the basement of crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  • Ask the professionals at SERVPRO of Lancaster East about completing an Emergency READY Profile (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster. Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well beforehand. No one ever plans on a disaster, but now, you can plan and prepare for it.

Hurricane Hazards

2/17/2022 (Permalink)

Hurricane on radar map by the United States Globally, September is the most active month for hurricanes.

Hurricane season has already begun and several named storms have developed in the Atlantic, Caribbean or Gulf of Mexico. For the Atlantic, the season begins June 1 and runs through November 30. On average, there are 12 tropical storms that develop, with an average of six becoming hurricanes, according to the National Weather Service.

Hurricanes can be life-threatening as well as cause serious property damage. The National Weather Service lists the following as potential "hurricane hazards."

  • Storm surge is the abnormal rise of water generated by a storm's winds. This hazard is historically the leading cause of hurricane related deaths in the United States. Storm surge and large battering waves can result in large loss of life and cause massive destruction along the coast. Storm surge can travel several miles inland, especially along bays, rivers and estuaries.
  • Flooding from heavy rains is the second leading cause of fatalities from land falling tropical cyclones. Widespread torrential rains associated with these storms often cause flooding hundreds of miles inland. This flooding can persist for several days after a storm has dissipated.
  • Tornadoes can accompany land falling tropical cyclones. There tornadoes typically occur in rain bands well away from the center of the storm.
  • Dangerous waves produced a tropical cyclone's strong winds can pose a significant hazard to coastal residents and mariners. There waves can cause deadly rip currents, significant beach erosion and damage to structures along the coastline, even when the storm is more than 1,000 miles offshore.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property and take steps to protect your home or business. For more information on recovering from water damage caused by weather-related disasters, contact SERVPRO of  Lancaster East today.

A Message From Our CMO, Mike Stahl

2/17/2022 (Permalink)

Hand with a latex glove on touching a Certified: SERVPRO Cleaned sticker on a window Mike is the Chief Marketing Officer with responsibilities for Marketing Services, National Accounts, Franchise Expansion, and Customer Care Center.

Did you know that 89% of consumers said they are hesitant about returning to brick-and-mortar establishments according to a recent survey? And of those, 40% say that cleanliness is a major factor for concern?

We all know they aren't talking about dirt. They are talking about invisible germs and pathogens that we can't see. They are talking about coronavirus, and patrons and employees want to feel safe and secure when America does reopen for business.

The COVID-19 pandemic has changed what it means to be cleaned. I am thrilled that we are part of the solution to get the country back, whether that is back to work, back to business, back to school, or back to community.

I am excited to tell everyone about a new program we are rolling out to take our COVID-related proactive cleaning work to a whole new level, or a "higher standard of cleaning."

The Certified: SERVPRO Cleaned program is a cleaning and disinfecting program that will lend our community spaces as they reopen their doors. This program will give patrons and employees across the country peace of mind that the space has been protected by SERVPRO, the authority on what it means to be clean.

What's Happening in February?

2/17/2022 (Permalink)

A flame inside of a red triangle warning symbol It is important to take these safety measures to try and prevent burns and electrical fires.

Burn Awareness Week, observed the first full week in February (Feb 7th-13th), is a window of opportunity for organizations to mobilize burn, fire, and life safety educators to unite in sharing a common burn burn awareness and prevention message in our communities. The 2021 theme is Electrical Safety from Amps to Zap (A to Z)!

A is for Appliances: Plug major appliances directly into a wall outlet. DO not use extension cords or power strips. Only one-heating production appliance should be plugged into an outlet.

B is for Batteries: Batteries can short circuit when positive (+) and negative (-) terminals of a battery are in contact with each other. Batteries in a pocket with coins, keys, or other metal objects can short circuit and cause burns.

C is for Check Cords: Always check cords before use for cracks or frayed sockets, lose o bare wire, and loose connections.

For more burn prevention tips, visit ameriburn.org. If your home or business suffers from fire damage, contact us at 717-519-0767.

A Winter Storm In Unexpected Territories

2/17/2022 (Permalink)

Cars lined up during a winter storm As soon as you call our 24/7 National Call Center or your local franchise directly, we will begin assembling a team and dispatching them to you.

A sprawling winter storm continues to sweep across the country, knocking out power for millions of people as it dumps snow and ice in places where such perilously frigid conditions rent to arrive just once in a generation.

Officials in several states urge residents to stay home, avoiding highways and roads that have become treacherous. Cars and trucks were seen skidding into one another and off the pavement entirely, promoting local law enforcement to respond to hundreds of calls at a time.

In total, roughly 150 million Americans were under some form of winter storm warning over the last few weeks. Snow coated the sand of the Gulf Coast beaches, and enough had fallen in Texas for people to go sledding. In fact, at one point, it was colder in some parts of West Texas than it was in Alaska!

Sustaining storm damage to your home or commercial business can be a complicated endeavor. Not only is structural damage a possibility, but water and electrical damage are too. Working with the right cleanup and restoration company can make all the difference in your recovery process. As storm repercussions continue to get more severe and complex, knowing you are in good hands every step of the way is invaluable-which is why SERVPRO is here to earn your trust.

So why should you count on SERVPRO to handle your storm damage? We are active in your community and in our industry. SERVPRO has been helping communities recover from disasters, both large and small, for many years and we are proud of the reputation we have built as an industry leader. Secondly, we have the expandable resources to handle any size disaster. No matter how much of an area is impacted by a water, fire, or storm event, you can count on SERVPRO to help get your property back to its preloss condition. Because we have a national network of franchises, we can call for backup when needed to ensure we can scale our resources with exceptional service. Lastly, we will respond to you quickly anytime day or night, 365 days a year. We understand how devastating it is to discover damage to your property, which is why we guarantee a prompt response no matter when you need us.

Why the Emergency READY Profile?

12/3/2021 (Permalink)

SERVPRO Emergency Ready Profile with a check mark in a box logo The ERP is available at all times at no-cost.

National Preparedness Month is the prefect opportunity to share the benefits of having a readiness plan in place with your customers, business, and family.

The SERVPRO Emergency Ready Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency READY Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations, and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free READY Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider, giving you access to more than 50 years experience and a system more than 1,700 Franchises strong. Knowing what to do and who can call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No on ever plans a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call your professionals at SERVPRO of Lancaster East to establish your Emergency READY Profile.

Kitchen Cautions

11/4/2021 (Permalink)

Two firemen putting out a house fire from the street Be sure to keep decorations away from open flames and heat sources, including light bulbs and heaters.

Each year, around the holidays, families gather together to celebrate by preparing a delicious feast. However, not everyone practices safe cooking habits.

According to the National Fire Protection Agency, cooking fires are are the number one cause of home fires and injuries. The leading cause of fires in the kitchen is unattended cooking. It's important to be alert to prevent holiday cooking fires.

  • Be on alert! If you are sleepy or have consumed alcohol, do not use the stovetop or oven.
  • Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
  • If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while the food is cooking, and use a trimer to remind you that you are cooking.
  • Keep anything that can catch fire, like oven mitts, wooden utensils, food packaging, or hand towels, away from the stovetop.

If you have a cooking fire, consider the following safety protocols to help keep you and your family safe.

  • Just get out! When you leave, close the door behind you to help contain the flames.
  • Call 9-1-1 or the local emergency number after you get out safely.
  • For an oven fire, turn off the heat and keep the oven door closed.
  • If you try to fight the fire, be sure others are getting out and you have a clear path out.
  • Keep a lid nearby when you're cooking to smother small grease fires. Smother the fire by sliding the kid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

SERVPRO of Lancaster East wishes you a safe & happy fall season!

Serve Up Fire Safety in the Kitchen

11/4/2021 (Permalink)

Fire alarm on a yellow wall Visit firepreventionweek.org for more information on fire safety.

October is Fire Prevention Month and an excellent time to examine the emergency preparedness plans for your home and business, including your fire escape plan. Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year? Are you prepared for whatever happens?

The National Fire Protection Association (NFPA) sets aside a designated week each October to focus on fire prevention. Fire Prevention Week is October 4-10, 2020. The 2020 theme is, "Serve Up Fire Safety in the Kitchen!" This topic works to educate everyone about the simple but important actions they can take to keep themselves, and those around them, safe in the kitchen.

Did you know? Cooking is the number one cause of home fires and home fire injuries, according to NFPA. Unattended cooking is the leading cause of fire in the kitchen. NFPA notes that once a fire alarm goes off "you could have less than two minutes to get out safety," yet only 8 percent of people surveyed said getting out was the fire thought they had after hearing a fire alarm fire go off. Creating, implementing, and practicing a fire escape plan for your home or business may be the difference between safety and tragedy. Make a plan today!

As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise to help ensure you stay safe, informed, and ready for any disaster that comes your way. The time to prepare is now. Make sure your home and business are "Ready for whatever happens."

What To Do Until Help Arrives

11/4/2021 (Permalink)

A bathroom ceiling with soot/smoke damaged It is important to take preventative safety measures to prevent fires.

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls, woodwork, carpeting and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until the professionals at SERVPRO of Southern Lancaster County arrive.


DO:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keeps hands clean. Soot on hands can further soil upholstery, walls and woodwork.
    Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Change HVAC filters; leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


DON'T:

  • Don't attempt to wash the walls or painted surfaces without first contacting the professionals at SERVPRO of Southern Lancaster County arrive.
  • Don't attempt to shampoo carpet or upholstered furniture without first consulting the professionals SERVPRO of Southern Lancaster County arrive.
  • Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first heat or water without first consulting an authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat, or water, as they may be contaminated.
  • If ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Preparedness For Pets

11/3/2021 (Permalink)

Small dog with a sweatshirt on and hood up After hurricanes, thousands of animals are rescued and many are not reunited with their owners.

Pets are just as important as any family member to most people, so why would you not make them part of your preparedness planning? There are several things you can do to make sure they can stay safe as well during an emergency.

Pet Emergency Kit

Ready.gov/animals lists the below items as essential to building your Pet Emergency Kit.

  • Food. At least a three day supply in an airtight, waterproof container.
  • Water. At least three days of water specifically for your pets.
  • Medicines and medical records.
  • Important documents. Registration information, adoption papers and vaccination documents. Talk to your veterinarian about microchipping and enrolling your pet in a recovery database.
  • First aid kit. Cotton bandage rolls, bandage tape and scissors; antibiotic ointment; flea and tick prevention; latex gloves, isopropyl alcohol and saline solution. Including a pet first aid refence book is a good idea too.
  • Collar or harness with ID tag, rabies tag and a leash.
  • Crate or pet carrier. Have a sturdy, safe crate or carrier in case you need to evacuate. The carrier should be large enough for your pet to stand, turn around and lie down.
  • Sanitation. Pet litter and litter box if appropriate, newspapers, paper towels, plastic trash bags and household chlorine bleach.
  • A picture of you and your pet together. If you become separated, a picture of you and your pet together will help you document ownership and allow others to assist you. Add species, breed, age, sex, color and distinguishing characteristics.
  • Familiar items. Familiar items, such as treats, toys and bedding can help reduce stress for your pet.

Evacuations

While practicing fire escape or evacuation plans, be sure to include pets. If an evacuation happens, don't leave pets behind as they can be lost or injured.

Identification

Microchipping pets is a great way to locate them. Most veterinary clinics and shelters have scanners that will read the microchip information to help find a pet's owners.

Be sure to take four-legged friends into consideration when planning for emergencies. Visit ready.gov/animals for further tips and safety precautions to think about for you or your insured's family pets, or your tenant's pets during a disaster.

Winter Worries

5/25/2021 (Permalink)

A large amount of frozen pipes in an unfinished basement Frozen pipes are no joke!

Winter weather can bring about more issues than
just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES
Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or
kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.
To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

  • Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.
  • Open kitchen cabinets to let warm air near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  • Keep your heat set to the same temperature both day and night.


ICE DAMS
Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into
water dammed behind still-frozen ice. When the
trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.” Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melter.


If winter weather causes water damage to your
property, your local SERVPRO of Lancaster East Professionals are only a call away, 24/7, ready to restore to preloss condition.

September is National Preparedness Month

5/25/2021 (Permalink)

National Preparedness Month logo with a flashlight, piggy bank, radio, and first aid kit Contact SERVPRO of Lancaster East & Southern Lancaster County to find out how they can make it “Like it never even happened,” if disaster strikes.

PREPARE NOW This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared. Make and Practice Your Plan Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app. Learn Life Saving Skills Does you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors. Check your Insurance Coverage Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage. Save for an Emergency Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check out FEMA’s Emergency Financial First Aid Kit for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on fema.gov for the free PDF. Whether it's flood, wildfire or extreme winter weather, we must work together as a team to help ensure our families, businesses, places of worship and neighborhoods are prepared.

Say Thank You!

5/25/2021 (Permalink)

Police, firefighter, and medic logos with an American flag background "Heroes are extraordinary people who choose not to be ordinary." -Kevin Brown

The first half of 2020 has been a roller coaster of fear and emotions. The world was thrown into a state of change that had not been seen for several generations. At the front of this battle, our heroes stood strong, not wearing tights or capes, but uniforms, scrubs, masks, and gloves all ready to fight this for all of us.

The words "Thank You" don't seem enough. How do we convey our gratitude to those that put their lives at risk so we can stay at home with our families to flatten the curve? Here are a few ideas to say Thanks.

Restaurant Gift Cards

It would be great to give out large enough gift cards so they could take their whole family to dinner, but think about ways to stretch your funds farther to reach more heroes. Consider $5-$10 gift cards to local restaurants. This will give enough money for either a drink or appetizer. It will also help the economy and struggling restaurants.

Food Drop Off

You will probably have to coordinate this in advance, but schedule a meal that you can deliver to our heroes. They will love some food to refuel. Drop-offs at police stations, fire halls, and emergency rooms are sure to boost moral.

Letters of Encouragement

Take the time to sit down with the family and write letters of encouragement to these heroes, expressing your appreciation for what they're doing. If you have children, get them to draw these heroes. Their artwork will be a blessing to these first responders. You can send them or hand-deliver (at a safe distance) to your local fire halls, police stations, and hospitals. They are separated from their families right now; these letters will include them in yours.

Emergency Water Damage Tips

5/11/2021 (Permalink)

Wet floor in a family room with content consolidated to one section Be sure to follow these safety tips during a water damage loss.

  • Shut off the water source, if possible or contact a qualified professional to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Do not enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Do not use a household vacuum cleaner to remove water! This could cause electrical shock or damage to the device.
  • Do not turn on ceiling fixtures if the ceiling is wet or enter the rooms where ceilings are sagging from retained water.

The Science of Drying

5/11/2021 (Permalink)

Dehumidifiers and air movers drying a basement State-of-the-art dehumidifiers and air movers are placed accordingly in the damaged areas in order to complete the drying process.

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your professionals at SERVPRO of Lancaster East are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers water damage, your professionals at SERVPRO of Lancaster East will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help "speed up Mother Nature"? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the materials-but only if the air is drier.

The only problem is, nature often takes too long, and secondary damages may occur while the building is drying out.

Your professionals at SERVPRO of Lancaster East have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. Your professionals at SERVPRO of Lancaster East also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It's not only the equipment but the technology too! SERVPRO has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process.

The bottom line? Your professionals at SERVPRO of Lancaster East have the training and equipment to help make water damage "Like it never even happened."

Understanding Water Types

5/11/2021 (Permalink)

Rubber ducks floating in a laundry room Our team responds to any size disaster to begin to clean up and restore to get you back in business!

When your home or business suffers water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water. Clean water is water from a broken pipe or another water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents, and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines, or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn off HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have water damage, don't leave your property to chance. Call your local SERVPRO professionals at 717-519-0767!

Improve Your Air Quality: Duct Cleaning Can Help!

3/24/2021 (Permalink)

 Technician laying down looking at an HVAC system with a flashlight To schedule an appointment, contact SERVPRO of Lancaster East at 717-519-0767 today.


The ventilation system is often the biggest culprit in poor indoor air quality, but you can help change that! Inspecting the ductwork in your home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your home.

A routine part of SERVPRO of Southern Lancaster County's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and duct work clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. The professionals at SERVPRO of Southern Lancaster County will inspect your HVAC system and duct will and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, the professionals at SERVPRO of Southern Lancaster County can often restore the HVAC system and duct work to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends it be inspected for proper functioning and be services before each heating season to protect against carbon monoxide poisoning.

The SERVPRO duct cleaning system is proven and cost-efficient. Unlike the majority of duct cleaning services, the professionals at SERVPRO of Southern Lancaster County use a portable ventilation and ait duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

SERVPROXIDE

3/22/2021 (Permalink)

 SERVPRO employee in full PPE cleaning the top surface of a table with a towel Not only does SERVPROXIDE kill 99.999% of viruses and bacteria, but it also leaves no harsh chemical fumes.

ServpOXIDE is an EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer. It carries the EPA's lowest toxicity rating, requires no PPE for general purpose use, and is safe to use every day. It is designed to kill harmful bacteria, viruses and mold on hard surfaces and is an effective sanitizer for soft surfaces. Based on CDC cleaning guidelines, SERVPRO recommends cleaning with SERVPROXIDE on high touch surfaces like computers, registers, tables, and counters, doorknobs, light switches, bathroom fixtures, and toilets on a daily basis.

Intended for all types of commercial facilities, including:

  • Homes, daycares, schools, and places of worship
  • Hospitals, doctor and dentist offices, nursing homes, veterinary clinics, and laboratories
  • Restaurants and bars
  • Hair and nail salons
  • Vehicles, ambulances, buses
  • Gyms, locker rooms, sports equipment

Ask us today about SERVPROXIDE and how it can help keep you, your employees, and your customers safe from deadly viruses.

A Winter Storm In Unexpected Territories

3/2/2021 (Permalink)

Cars lined up during a winter storm As soon as you call our 24/7 National Call Center or your local franchise directly, we will begin assembling a team and dispatching them to you.

A sprawling winter storm continues to sweep across the country, knocking out power for millions of people as it dumps snow and ice in places where such perilously frigid conditions rent to arrive just once in a generation.

Officials in several states urge residents to stay home, avoiding highways and roads that have become treacherous. Cars and trucks were seen skidding into one another and off the pavement entirely, promoting local law enforcement to respond to hundreds of calls at a time.

In total, roughly 150 million Americans were under some form of winter storm warning over the last few weeks. Snow coated the sand of the Gulf Coast beaches, and enough had fallen in Texas for people to go sledding. In fact, at one point, it was colder in some parts of West Texas than it was in Alaska!

Sustaining storm damage to your home or commercial business can be a complicated endeavor. Not only is structural damage a possibility, but water and electrical damage are too. Working with the right cleanup and restoration company can make all the difference in your recovery process. As storm repercussions continue to get more severe and complex, knowing you are in good hands every step of the way is invaluable-which is why SERVPRO is here to earn your trust.

So why should you count on SERVPRO to handle your storm damage? We are active in your community and in our industry. SERVPRO has been helping communities recover from disasters, both large and small, for many years and we are proud of the reputation we have built as an industry leader. Secondly, we have the expandable resources to handle any size disaster. No matter how much of an area is impacted by a water, fire, or storm event, you can count on SERVPRO to help get your property back to its preloss condition. Because we have a national network of franchises, we can call for backup when needed to ensure we can scale our resources with exceptional service. Lastly, we will respond to you quickly anytime day or night, 365 days a year. We understand how devastating it is to discover damage to your property, which is why we guarantee a prompt response no matter when you need us.

How Critical Are The First 24 Hours?

1/8/2021 (Permalink)

Red neon sign that says "24 hours" Contact us as soon as possible to begin the restoration process!

Fire or water losses, even smaller incidents, can result in costly claims over time. The longer smoke, soot, or moisture have the to permeate contents and structural components, the more secondary damage one can expect to encounter.

SERVPRO professionals have been performing fire and water cleanup and restoration services for nearly 50 years. Experience has shown that fast, appropriate action delivered within the first 24 hours can dramatically reduce secondary damage. Smoke and soot have less time to chemically interact and damage or destroy contents, and moisture is prevented from spreading and breaking down structural components or promoting the growth of mold and mildew.

Offering 24-hour emergency services, SERVPRO professionals are committed to responding to fire and water claims during the most critical time period following a loss. Usually onsite in less than four hours. SERVPRO arrives prepared to begin emergency mitigation services to help prevent secondary damage to the structure and contents.

SERVPRO utilizes specific industry technology designed for the collection and reporting of claims information for the insurance industry. SERVPRO professionals can quickly gather the necessary information an adjuster will need to authorize the cleanup and restoration process. The end result is a better, more informed decision-making process, which can speed up the cleanup and restoration of the policyholder's property.

The objective of critical response is to help return homeowners and business owners' properties back to its preloss condition while also controlling claims costs. SERVPRO of Lancaster East can provide the emergency service, mitigation, cleanup and restoration experience and industry-specific technology to help you accomplish these goals. When a policyholder experiences a fire or water loss, even those that fall under the deductible limit or are excluded under their policy, reach out to the team at SERVPRO of Southern Lancaster County to help protect their property and contents now and in the future.

Are You Winter Weather Ready?

12/6/2020 (Permalink)

 Orange SERVPRO house with a check mark in a box under it that says emergency ready profile next to it Make an ERP plan for your home or business today!

Are you prepared for the upcoming cold weather? Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet, or snow, can all cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather. To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

  • Check your business property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard.
  • Inspect all handrails, stairwells, and entryways to address and correct potential slippery and hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing by simply allowing water to drip when temperature dip below freezing. If pipes are under a cabinet, leave the cabinets doors open, allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  • Ask the professionals at SERVPRO of Lancaster East about completing an Emergency READY Profile®, (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster. Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to have a plan for such events is not when the event happens, but well beforehand. No one ever plans on a disaster, but now, you can plan and prepare for it.

When winter strikes, call SERVPRO of Lancaster East to strike back and help make it "Like it never even happened."

Cooking Can Cause A Fire In Your Home

10/27/2020 (Permalink)

Firefighter putting out an oven fire with a speech bubble saying, "It's another turkey" Never leave cooking food unattended.

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precaution should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of their property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared. After the first wave of heroes have rescued the property, let the crew at SERVPRO of Southern Lancaster County help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer's peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires: more than one-quarter (27%) of reported fires occurred in homes within the last year. Even worse, 79% of fire-related deaths were caused by home fires. On average, U.S. fire departments respond to an estimated average of 354,400 home structure fires per year resulting in $6.9 billion in direct property damage. Most home fires and fire causalities result from five causes; cooking, heating, electrical distribution and lighting equipment, intentional fire setting, and smoking materials.

If the unthinkable happens and a fire strikes your home or business, give the experts at SERVPRO of Southern Lancaster County a call. We will help to make it "Like it never even happened."

Preparedness For Pets

10/4/2020 (Permalink)

A group photo of animated pets After hurricanes, thousands of animals are rescued and many are not reunited with their owners.

Pets are just as important as any family member to most people, so why would you not make them part of your preparedness planning? There are several things you can do to make sure they can stay safe as well during an emergency.

Pet Emergency Kit

Ready.gov/animals lists the below items as essential to building your Pet Emergency Kit.

  • Food. At least a three day supply in an airtight, waterproof container.
  • Water. At least three days of water specifically for your pets.
  • Medicines and medical records.
  • Important documents. Registration information, adoption papers and vaccination documents. Talk to your veterinarian about microchipping and enrolling your pet in a recovery database.
  • First aid kit. Cotton bandage rolls, bandage tape and scissors; antibiotic ointment; flea and tick prevention; latex gloves, isopropyl alcohol and saline solution. Including a pet first aid refence book is a good idea too.
  • Collar or harness with ID tag, rabies tag and a leash.
  • Crate or pet carrier. Have a sturdy, safe crate or carrier in case you need to evacuate. The carrier should be large enough for your pet to stand, turn around and lie down.
  • Sanitation. Pet litter and litter box if appropriate, newspapers, paper towels, plastic trash bags and household chlorine bleach.
  • A picture of you and your pet together. If you become separated, a picture of you and your pet together will help you document ownership and allow others to assist you. Add species, breed, age, sex, color and distinguishing characteristics.
  • Familiar items. Familiar items, such as treats, toys and bedding can help reduce stress for your pet.

Evacuations

While practicing fire escape or evacuation plans, be sure to include pets. If an evacuation happens, don't leave pets behind as they can be lost or injured.

Identification

Microchipping pets is a great way to locate them. Most veterinary clinics and shelters have scanners that will read the microchip information to help find a pet's owners.

Be sure to take four-legged friends into consideration when planning for emergencies. Visit ready.gov/animals for further tips and safety precautions to think about for you or your insured's family pets, or your tenant's pets during a disaster.

Emergency Fire Damage Tips

9/23/2020 (Permalink)

Red fire extinguisher with flames in the background Portable fire extinguishers can be life and property saving tools when used correctly.

There emergency tips will assist you in taking proper action until the SERVPRO professionals arrive. Follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration.

DO:

  • Limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking.
  • Keep your hands clean. Soot on your hands can further soil upholstery, walls, and woodworking.
  • If electricity is off, empty the freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot form metal kitchen and bathroom faucets, trim, and appliances.
  • If heat is off during winter months, pour RV antifreeze in sinks, toilet bowls, and holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Remove soot particles from plants with a damp cloth.
  • Change HVAC filter, but leave it off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in our our of the HVAC system.
    DON'T:

Don't attempt to wash any walls or painted surfaces without first contacting SERVPRO of Southern Lancaster County.
Don't attempt to shampoo carpet, rugs, or upholstered furniture without first consulting SERVPRO of Southern Lancaster County.
Don't attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been closet to fire, heat, or water without first consulting an authorized repair service.
Don't consume any food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)
Don't turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock and air movement may create secondary damage.
Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

September is National Preparedness Month

9/3/2020 (Permalink)

National Preparedness Month logo with a flashlight, piggy bank, radio, and first aid kit Contact SERVPRO of Lancaster East & Southern Lancaster County to find out how they can make it “Like it never even happened,” if disaster strikes.

PREPARE NOW This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared. Make and Practice Your Plan Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app. Learn Life Saving Skills Does you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors. Check your Insurance Coverage Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage. Save for an Emergency Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check out FEMA’s Emergency Financial First Aid Kit for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on fema.gov for the free PDF. Whether it's flood, wildfire or extreme winter weather, we must work together as a team to help ensure our families, businesses, places of worship and neighborhoods are prepared.

Smoke Alarms Are Life Savers

9/1/2020 (Permalink)

A smoke alarm on the wall Did you know? 7 people die every day from a home fire.

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check your state environments or contact your local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year and the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of the fires where smoke alarms had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wire or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician, or the American Red Cross.

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on Emergency Preparedness, contact your local professionals at SERVPRO of Southern Lancaster County.

Certified: SERVPRO Cleaned

6/30/2020 (Permalink)

Certified: SERVPRO Cleaned shield logo Call us at 717-519-0767 to schedule a cleaning!

When the stakes are this high, you want a partner who has developed an industry leading proprietary training program, cleaning solutions, and remediation processes over decades. Expertise born out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America's #1 clean-up and restoration brand. The program is grounded with our unique 3 C's: Consult, Clean, and Certify.

Consult-A Tailored Cleaning Program To Meet Your Needs

Not all businesses are the same, which is why we will assign you with a Cleaning Protocol Consultant who understands your business and will create a custom cleaning program to meet your specific needs. SERVPRO has worked in a wide variety of industries with businesses ranging from start-ups to global, multinational organizations. That's why we know to start such a critical cleaning process with a consultation.

Your specific program will be developed based on a range of factors including business type, size of space, amount of high frequency touch points, foot traffic and congestion points. As a result, you'll know that Certified: SERVPRO Cleaned is not just an industry leading standard in clean, you'll know that the clean you receive is customized to your need.

Clean-Proactive and COVID-19 Emergency Response Cleaning Program

Based on specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product.

People. SERVPRO Professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the Centers for Disease Control and Prevention. We have years of experience with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform.

Process. SERVPRO professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous surfaces, cleaning and disinfection of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

Product. Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including out proprietary cleaning agent, SERVPROXIDE - a hospital grade disinfectant that carries the Environmental Protecting Agency's lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency's registered emerging pathogens claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectant.

Certify-A Commitment To Clean For Your Employees And Consumers

We're going to extend our credibility as a premier biohazard cleaning company in the country to your business - to give assurance to your employees and customers that only SERVPRO can deliver. Once your business location has been Certified: SERVPRO Cleaned, you will gain access to our propriety signage, digital emblems, and other collateral that communicates you've selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that no only did you choose Certified: SERVPRO Cleaned but that your location is being cleaned regularly at this standard.

The COVID Effect

5/28/2020 (Permalink)

Close up a virus cell We are all in this together!

The Coronavirus has changed the social landscape more than we could have imagined. The terms social distancing are the new normal and have become indoctrinated in our vocabulary. The interaction with family, friends, and business associates has been directly impacted. The traditional handshake is now riddled with fear. Instead it's better to tap feet or "elbow bump."

As in the years following World War II, great effort was spent putting measures in place to reduce the likelihood of another global conflict. Likewise, prevention of future viral pandemics is top of mind for most of the world's governments and security services for the immediate future. SERVPRO professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. SERVPRO uses EPA-approved products and follows the CDC guidelines for cleanup practices.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the ERA-registered emerging pathogens claims.

Will it all get back to normal? Yes. When will that happen? That remains unclear. What is clear is that normalcy will return, and all along the way SERVPRO will be there for your business, your home, and your customers. We are in this with you and proudly stand beside our first responders in fighting this silent enemy.

Biohazard, Crime Scene, And Vandalism Cleanup

4/30/2020 (Permalink)

Yellow tape that says "Police Line Do Not Cross" From fingerprint powder and evidence gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property and contents.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Southern Lancaster County also offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

The professionals at SERVPRO of Southern Lancaster County are trained to safely and effectively remove bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO professionals help turn unsafe environments into clean, safe homes and offices.

The professionals at SERVPRO of Southern Lancaster County can help with the following issues:

  • Bloodborne Pathogens
  • Mathamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations vary. Contact SERVPRO of Southern Lancaster County today for 24-hour emergency service.

We are Cleaning Experts

3/17/2020 (Permalink)

"Here to help" with SERVPRO logo and germ cells in the background We are prepared to take on your cleaning needs!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lancaster East at 717-519-0767

Managing Mold

3/2/2020 (Permalink)

A manager and a technician in TYVEK suit in a bedroom at a mold job The professionals at SERVPRO of Lancaster East understand mold and have the training and equipment to remediate the mold in your home or business.

When there's water instruction, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, the professionals at SERVPRO of Lancaster East have the training, protective gear and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process.

Call the Team in Green

The mold cleanup and restoration process begins when you call SERVPRO of Lancaster East. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected of signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area which physical barriers and negative air pressure keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold and Mold-Infested Matierals

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Anti-fungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings

The professionals at SERVPRO of Lancaster East will clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

When Water Damage Strikes

2/1/2020 (Permalink)

Houses under water after a flood It is very important to take precautions when it comes to electrical circuits and water damages. Be aware of the do's and dont's.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of reviving a loss notification, the professionals at SERVPRO of Lancaster East will be on-site to help ensure a water damage is handled by completing the following steps.

Inspection

The professionals at SERVPRO of Lancaster East will inspect affected areas to determine the extent of the water damage and will review the inspection with you to answer any questions before beginning the work.

Emergency Services

The professionals at SERVPRO of Lancaster East will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess of water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

Monitoring

To help ensure your home or business and belongings are dried to a appropriate industry standards, a professional at SERVPRO of Lancaster East will monitor the drying process. The updates will be consistently communicated with you.

Emergency Water Damage Tips

  • Shut-off the water source, if possible or contact a qualified professional to stop the water source.
  • Turn-off circuit breakers for wet areas of the building when access to the power distribution panel is safe form electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Do not enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device.'
  • Do not turn on ceiling fixtures if the ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, contact the professionals at SERVPRO of Lancaster East by calling us at 717-519-0767.

From 1969 to 2020, SERVPRO Is Still Faster To Any Size Disaster

1/2/2020 (Permalink)

The year 2020 displayed as balloons Plan ahead to ensure that you are ready for any size disaster in 2020!

Each new year rings the opportunity for new beginnings! Make 2020 a year to remember and resolve to be READY! SERVPRO of Lancaster East wants to help to ensure you a safe and happy new year by helping you be prepared for anything the year may have in store.

While we only hope to see good things come about in the new year, it is always a good idea to plan ahead for the not-so-good things-fire or water damage-that are always an unexpected and unwelcomed disaster.

Make your resolution one that helps protect you and your business. Call your professionals at SERVPRO of Lancaster East to learn more about how they can help you be "Ready for whatever happens" in the new year!

Celebrate Safety This Holiday Season

12/2/2019 (Permalink)

Christmas blossom cookies with peppermint kisses on a plate The top three days for home candle fires are Christmas Eve, Christmas Day, and New Year's Eve.

Pretty lights, candles, and decorations are just a few of the items bringing charm and cheer to the holiday season-however, if they are not used carefully your holidays may go from festive to frightening.

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or business this holiday season.

  • Place Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents, and candles.
  • Make sure light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  • Always unplug the tree and holiday lights before leaving the property or going to bed.
  • Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or before going to bed.
  • Use only sturdy tree stands designed to not tip over. Keep curious pets and children away from Christmas trees.
  • Keep anything that can catch fire-like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains-away from your stove top.
  • Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guests leave.

Your professionals at SERVPRO of Lancaster East wish you a safe and happy holiday season.

Always Take Fire Safety Precautions

11/18/2019 (Permalink)

A pan on fire on a stovetop Be sure to take safety measures this holiday season!

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precautions should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared.

After the first wave of heroes have rescued the property, let your professionals at SERVPRO of Lancaster East help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer's peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires.

  • 482,030 structure fires were reported in the United States in 2018.
  • These fires caused $9.9 billion in property damages.
  • One structure fire was reported every 48 seconds.

If the unthinkable happens and a fire strikes your business or home, give your experts here at SERVPRO of Lancaster East a call. We will help make it "Like it never even happened."

When They Call You, Call SERVPRO

10/1/2019 (Permalink)

A bucket filled with cleaning supplies Contact us to help you get back into a clean home!

Mitigation requires quick action. The faster SERVPRO professionals arrive on-site to perform fire, smoke, and soot cleanup and restoration, the better the results- including lower claim costs. Within four hours of a loss notification, a SERVPRO professional will be on-site to help ensure a fire damage is handled properly by utilizing the following services.

Structural Cleaning

After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning. Your experienced local SERVPRO professionals will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found within the structure.

Contents Cleaning

All of the restorable contents in the affected areas will be professionally cleaned and deodorized. This included area rugs, furniture, draperies, and upholstery. SERVPRO of Lancaster East can provide wet or dry cleaning services. Additionally, all of the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more. Finally, SERVPRO professionals can provide an inventory list of all "to be claimed" items for agents and their policyholders.

Deodorization

SERVPRO of Lancaster East provides specialized services that rid your insured's home or place of business of offensive odors left behind by fire or smoke damage. SERVPRO professionals do not merely cover up lingering odors with a fragrance; they seek out the sources of the odor and remove them.

Carbon Monoxide: A Silent Cold Weather Killer

8/1/2019 (Permalink)

Red triangular carbon dioxide danger sign Symptoms: -Dull headache -Weakness -Dizziness -Nausea/Vomiting -Shortness of Breath -Confusion -Blurred Vision -Loss of Consciousness

You can't see or smell carbon monoxide, but at high levels, it can kill a person in minutes. Often called the silent killer, carbon monoxide (or CO) is an invisible, odorless, colorless gas created when fuels, like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 American die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All people and animals are at risk for CO poisoning, with some groups-including unborn babies, infants and people with chronic heart disease, anemia, or respiratory problems-being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces or other heating appliances, portable generators, water heaters, clothes drying or idling cars left running in garages. Taking some basic, precautionary steps can help eliminate the risk or carbon monoxide poisoning. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  • Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters, fireplaces and wood stoves inspected by a trained professional every year.
  • Open the damper for proper ventilation before using a fireplace. Never use your oven or stove top to heat your home.
  • Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.
  • If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueling engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.
  • Make sure vents for the dryer, furnace, stove, and fireplace are clear of snow and other debris.
  • Only us barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never use grills inside the home or garage, even if the doors are open.
  • Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.

Be Alert with A Weather Radio

7/1/2019 (Permalink)

Storm clouds over a body of water Learn about Wireless Emergency Alerts at www.ctia.org/wea.

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to dangerous tornado situations, such as an approaching tornado. It allows you to be warned ahead of the approaching storms providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for weather alerts you choose.

When shopping for a weather radio, look for the following key features.

  • Review-able alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear).
  • Specific Area Message Encoding (SAME) alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your county).
  • Ease of programming.

If you need help programming your weather radio, you can always contact your local National Weather Service Office for additional information, including county codes for your state, visit the NOAA Weather Radio website at www.nsw.noaa.gov/nwr.

Managing Mold

6/1/2019 (Permalink)

SERVPRO of Lancaster East handles water damages every day and know prompt action is required to prevent mold growth.

When there's water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, the professionals at SERVPRO of Lancaster East has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different and requires a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process.

Call the Team in Green

The mold cleanup and restoration process begins when you call your professionals at SERVPRO of Lancaster East. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the containment area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. The technicians at SERVPRO of Lancaster East utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while mold remediation is in progress.

Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and types of surfaces on which the mold appears. Anti-fungal and antimicrobial treatments will be used to eliminate mold colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to re-mediate heavy mold growth.

Cleaning Contents and Belongings

The professionals at SERVPRO of Lancaster East clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of Lancaster East understands mold and mold growth and have the training and equipment to remediate mold in your home or business.

Biohazard, Crime Scene, and Vandalism Clean Up

5/1/2019 (Permalink)

Our trained professionals are ready to help clean and restore your property.

Recognized as a leading fire and water clean up and restoration provided of hundreds of insurance companies, SERVPRO of Lancaster East professionals also offer fast, reliable biohazard and crime scene cleanup and restoration services to residential services and commercial property owners.

Exposure to biological and chemical contaminants can post serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

The professionals at SERVPRO of Lancaster East are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO of Lancaster East can help turn unsafe environments into clean, safe homes, and offices.

SERVPRO of Lancaster East can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations vary. Contact SERVPRO of Lancaster East today for 24-hour emergency service at 717-519-0767.

Destroy Odors with Deodorization

3/29/2019 (Permalink)

Other odors that may required deodorization: cigarette smoke, pet odors, decomposition, and mold.

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in the hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

With technicians certified certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), and the professionals at SERVPRO of Lancaster East who provide specialized services that can rid your home or business of offensive odors left by fire or soot damage. The professionals at SERVPRO of Lancaster East does not cover up lingering odors from fragrance; they seek out and remove the source of the odor. Once the source is found, SERVPRO's own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will be also professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts and more.

Ask the professionals at SERVPRO of Lancaster East to explain the various deodorization methods available and which will work best for you.

If you or a customer suffer a fire damage or some other accident and required deodorization services, contact SERVPRO of Lancaster East. Whether it's a fire, water, or mold damage or just stubborn odor that refused to go away, we'll help to make it "Like it never even happened."

Understanding Water Types

3/20/2019 (Permalink)

Our team responds to any size disaster to begin clean up and restoration to get you back in business!

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water form wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn off HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminates.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don't leave your property to chance. Call your local professionals at SERVPRO of Lancaster East at 717-519-0767!

Be Flood Smart

3/1/2019 (Permalink)

Check out FEMA's Flood Map Service Center by visiting msc.fema.gov to locate properties at risk on a visual flood map.

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert-there is always potential for flood damage. Floodsmart.gov reports, in the last five years, all 50 states have experiences floods or flash floods.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of Southern Lancaster County. Even minor floods have the potential to cause damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO System is prepared to handle any size disaster. When fire and water take control of your life, your local SERVPRO of Southern Lancaster County Professionals will help you take it back.

Smoke Alarms: Life Savers

1/31/2019 (Permalink)

$7 Billion in property damage from fire losses occurs every year

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check your state requirements or contact your local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries.

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need help installing, testing, or changing batteries in your smoke alarms, contact your local fire department, and electrician, or the American Red Cross.

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire frills. For more information on Emergency Preparedness, contact SERVPRO of Lancaster East at 717-519-0767.

2019 Resolution: Plan Ahead

1/1/2019 (Permalink)

The SERVPRO READY App is available for download on the Apple Store or Google Play.

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO Emergency READY Profile (ERP) will help ensure you are "Ready for whatever happens" in 2019.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut off valve locations and priority areas.The ERP also establishes SERVPRO of Lancaster East your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster. Don't wait until disaster strikes- resolve to be READY. Call SERVPRO of Lancaster East to establish your Emergency READY profile, and be "Ready for whatever happens" in 2019.
Advantages of the SERVPRO Emergency READY Profile:

  • A no-cost assessment of your facility.
  • A concise profile document containing only the critical information needed in the event of an emergency.
  • A guide to help you back into your building following a disaster.
  • Establishes SERVPRO of Lancaster East as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Celebrate Safety This Holiday Season

11/30/2018 (Permalink)

Christmas Eve and Christmas Day are two of the top days for home candle fires.

Pretty lights, candles and decorations are just a few of the items bringing charm and cheer to the holiday season- however, if they are not used carefully your holidays may go from festive to frightening.

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or businesses this holiday season.

  • Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents and candles.
  • Make sure light strings and other holiday are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  • Always unplug tree and holiday lights before leaving the property or going to bed.
  • Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.
  • Use only sturdy tree stands designed not to tip over. Keep curious pets and children away from Christmas trees.
  • Keep anything that can catch fire- pot holders, over mitts, wooden utensils, paper of plastic bags, food packaging and towels or curtains- away from your stove top.
  • Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guests leave.

SERVPRO of Lancaster East wishes you a safe and happy holiday season!

Safety First Before the Feast

11/1/2018 (Permalink)

Happy Thanksgiving to you and your family!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don't practice safe cooking habits, your happy holiday could become hazardous very quickly.

According to the National Fire Protection Association, cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for cooking-related fires.

Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never leave cooking food unattended-stay in the kitchen when frying, grilling or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while cooking.
  • Keep the kids away from the cooking area. Enforce a "kid-free zone" and make them stay at least three feet away from the stove.
  • Keep anything flammable-pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging and towels or curtains-away from the stove, over or any other appliance in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease buildup.
  • Purchase a fire extinguisher to keep in the kitchen. Contact the local fire department for training on the proper use of extinguishers.
  • Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside bedrooms. Use the test button to check it each month. Replace all batteries at least once a year.

Your local professionals at SERVPRO of Southern Lancaster County wish you a safe and happy holiday season.

Fires are Preventable!

10/1/2018 (Permalink)

Prepare your home with fire safety precautions

When it comes to you or your insured's properties, there are certain safety precautions that can be taken to help prevent fires. Ready.gov shares the following tips on home fire prevention.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old, or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.


Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage and obstructions.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks
  • Make sure the fire is completely out before leaving the house or going to bed.

If A Disaster Strikes, Will You Be Ready?

9/17/2018 (Permalink)

Your #1 Trusted Disaster Recovery Team

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency situation.

  • Sign up for local alerts and warnings, download apps and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble or update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion training or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.

When disaster strikes, be ready for the worst with the very best: Your trusted, SERVPRO professionals. Our team is faster to any size disaster, making it like it never happened.

Hoarding: A Serious Situation

3/23/2018 (Permalink)

Before Cleaning

According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO of Lancaster East has encountered hoarding situations several different ways. Often, SERVPRO of Lancaster East is called for a fire or water loss and find the hoarding situation when they arrive on-site. Our Franchise Professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by SERVPRO of Lancaster East, or relocated to a storage facility so work on the fire or water loss can begin.

Another way SERVPRO of Lancaster East may encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of  importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO of Lancaster East Professionals are here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, or with your insureds, call SERVPRO of Lancaster East today at 717-519-0767.

Winter Worries

12/27/2017 (Permalink)

Frozen Pipes !

Winter weather can bring about more issues than
just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES
Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or
kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.
To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

  • Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.
  • Open kitchen cabinets to let warm air near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  • Keep your heat set to the same temperature both day and night.


ICE DAMS
Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into
water dammed behind still-frozen ice. When the
trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.” Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melter.


If winter weather causes water damage to your
property, your local SERVPRO of Lancaster East Professionals are only a call away, 24/7, ready to restore to preloss condition.

National Preparedness Month

9/20/2017 (Permalink)

#SERVPROREADY

SERVPRO Recognizes National Preparedness Month with a Reminder to Home and Business Owners:

“Disasters Don’t Plan Ahead. You Can.”

Local disaster restoration specialist offers no-cost tools to help property owners prepare a comprehensive emergency readiness plan

Lititz, PA (Grassroots Newswire) August 23, 2017 - September is National Preparedness Month (http://www.ready.gov/September), an annual event sponsored by the Federal Emergency Management Agency (FEMA) to raise awareness about the importance of preparing—in advance—for the unexpected. In support of this initiative, Donna Barrett, owner of SERVPRO® of Lancaster East, encourages Lititz property owners to take the following two steps now to protect their family, home, and business in the aftermath of a disaster.

  1. Review and update your emergency preparedness plan, including business and life continuity plans. If you don’t yet have a plan, use the tools provided by FEMA to get started. (https://www.ready.gov/make-a-plan)
  1. Collect and store time-critical information, like the location of shutoff valves, fire suppression system controls, and emergency contact numbers electronically, where it is immediately available to assist first responders.

“Evacuation plans and emergency supply kits help you survive a disaster, but a comprehensive emergency preparedness plan helps you recover from a disaster,” said Barrett. “The most effective response to any emergency is a fast response. That’s why having critical system and contact information at your fingertips is so important. A quick and effective response helps minimize repairs and downtime, helping both businesses and families get back on track in less time, with less stress.”

SERVPRO offers tools for both commercial and residential property owners to help them minimize damage and recover quickly from emergencies. The SERVPRO READY app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Both home and business owners can download the free app at https://ready.SERVPRO.com/home/mobileapp. Local business owners can take an additional preparedness step by designating SERVPRO of Lancaster East as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) and storing that profile in the READY app.

“Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance process, and take the right steps from the beginning to bring their property back to normal,” said Barrett. “Even in the confusion and panic that often surround a disaster, a property owner or manager using the SERVPRO READY app can reach out for expert help right from the scene, using a cell phone.”

SERVPRO® of Lancaster East specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO® of Lancaster East, please contact Donna Barrett at (717) 519-0767 or SERVPRO8837@comcast.net. 

THE SCIENCE OF DRYING

7/28/2017 (Permalink)

Hardwood Floor Drying System

Did you know there is actually a science behind the process of drying?

Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your local SERVPRO® of Lancaster East Franchise Professionals are trained in the science of drying and follow strict industry approved standards to help lower the chances of any secondary damages.

If your home or business suffers a water damage, SERVPRO® of Lancaster East Franchise will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

Your local SERVPRO® of Lancaster East Franchise  Professionals have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. Your local SERVPRO® of Lancaster East Franchise Professionals also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business. It’s not only the equipment, but the technology too. SERVPRO® has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process. The bottom line? Your local SERVPRO® of Lancaster East Franchise Professionals have the training and equipment to help make water damage “Like it never even happened."

THE MOLD MITIGATION & REMEDIATION PROCESS

5/26/2017 (Permalink)

Mold

When there’s a water intrusion, like a roof leak
or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property.


Fortunately, your SERVPRO of Lancaster East Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same.The following steps illustrate a “typical”mold removal process.


Call SERVPRO of Lancaster East at 717-519-0767 

A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.


Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold
and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.


Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores
from spreading during the cleanup process.


Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold
remediation is in progress.


Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from
forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.


Cleaning Contents & Belongings

SERVPRO® Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.


Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs,
such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.


SERVPRO of Lancaster East Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

UNDERSTANDING WATER TYPES

4/4/2017 (Permalink)

Black Water

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water.

Clean water is water from a broken pipe, or other water source; rainwater is also considered clean.

The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous.

Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

• Shut off the water source if possible or contact a qualified professional to do so.

• Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.

• Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.

• Remove and prop up wet upholstery cushions to allow more even drying.

• Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.

• Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.

• Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.

• Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

• Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.

• Do not walk through contaminated areas, as you could spread damage to unaffected areas.

• Do not turn on the HVAC system if there is a possibility of spreading contaminated air.

• Do not use household fans to dry the structure; air flow could spread contaminants.

• Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don’t leave your property to chance.

Call SERVPRO of Lancaster East at 717-519-0767.

CALL THE CLEANUP TEAM

3/31/2017 (Permalink)

Blaze and Stormy

Spring is in the air! With the warmer weather comes the tradition of spring cleaning, a time to organize and clean the environments—home, business, office—we encounter on a daily basis.

Perhaps you are selling or renting a home or apartment and want to vanquish years of cigarette smoke odor that won’t go away, or want to see if your ducts or HVAC system needs to be cleaned.


Some of the specialized cleaning services your local Franchise Professionals can assist you or your insureds with during spring cleaning—or any season, are listed below.



SERVPRO of Lancaster East offers the following cleaning services:



  •  HVAC duct Cleaning

  •  Carpet Cleaning

  •  Upholstery Cleaning

  •  Ceiling and Wall Cleaning

  •  Hard Floor Cleaning

  •  Deodorization



Whatever your spring cleaning needs, SERVPRO of Lancaster East has you covered. Call 717-519-0767 today to discuss or schedule your necessary spring cleaning services. 

FLOODING CAN HAPPEN ANYWHERE

3/21/2017 (Permalink)

According to the National Weather Service (NOAA), “Approximately seventyfive percent of all Presidential disaster declarations are associated with flooding.”

NOAA lists the most common flood hazards in the United States as:

• Flash Flooding

• River Flooding

• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

• Burn Scars/Debris Flows

(Caused by Wildfires)

• Ice/Debris Jams

• Snowmelt

• Dry Wash (Caused by heavy

rainfall in dry areas)

• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of Lancaster East Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

Your local SERVPRO of Lancaster East Professionals are ready to help make it “Like it never even happened.”

Cleaning Dryer Vents

2/27/2017 (Permalink)

Dirty versus Clean Ducts

The Importance of Cleaning Dryer Vents


According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these
fires happening in your or your insured’s home or business, SERVPRO® of Lancaster East can help clean dryer vents and ducts that may have lint buildup.



Other tips for keeping your dryer vents clean from the National Fire Protection Agency include:


1 -Cleaning the lint filter before and after each load.
2- Making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest, or other potential obstacles.



For more information on cleaning dryer vents contact your local SERVPRO® of Lancaster East Franchise Professionals at 717-519-0767.

Resolve to be Ready in 2017

1/20/2017 (Permalink)

Servpro Ready Plan

SERVPRO Urges Lititz, Leola, New Holland and Ephrata Home and Business Owners to “Resolve to be Ready” in 2017

Local cleanup and restoration specialist shares no-cost emergency planning tools that enable fast and effective disaster response and recovery

 

2017 is the perfect time to think about making some resolutions, according to Donna Barrett, owner of SERVPRO® of Lancaster East. While resolutions typically involve committing to personal changes and reaching goals, Barrett says the single most important resolution both business and home owners can make for 2017 is to “Resolve to be Ready.”

 

“Preparing in advance to deal with the unexpected can make a world of difference in how quickly and completely property owners can put the pieces of their lives back together,” says Barrett. “Emergency readiness plans are the foundation for effective and timely emergency response.”

 

Barrett encourages all property owners to take advantage of the no-cost emergency planning tools available from the Federal Emergency Management Agency (FEMA) (www.ready.gov/publications), as well as SERVPRO’s Emergency READY Profile and READY Plan Mobile App (http://ready.SERVPRO.com). 

 

For homeowners:

  • FEMA resources include guidelines for a creating a Family Emergency Plan and Emergency Supply List, with additional tips for pet owners, seniors, people with disabilities, and even commuters.
  • SERVPRO offers their free SERVPRO READY Plan app, which stores critical contact and property information electronically in advance, where it can be accessed with a mobile device in seconds if disaster strikes.

 

For business owners:

  • FEMA offers materials on topics ranging from creating a Business Continuity Plan to an Insurance Discussion Coverage Form in addition to guidelines for creating an Emergency Response Plan.
  • For businesses, SERVPRO offers a no-cost facility assessment and assistance in creating a comprehensive Emergency READY Profile® (ERP). The ERP includes information about emergency contact numbers, priority and high/risk areas, shut-off valve locations and more that can then be stored in the READY app.

 

“The time to gather and store information like emergency contact numbers; insurance contacts; and the location of fuse boxes, fire suppression system controls, and such is before an emergency strikes, not during an emergency,” says Barrett. “Having this information at your fingertips can help emergency responders react as quickly and effectively as possible, helping to limit loss of property and even lives.”

 

SERVPRO of Lancaster East specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO of Lancaster East, please contact Donna Barrett at (717) 519-0767 or SERVPRO8837@comcast.net. For more information on the SERVPRO mobile app and the SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com.

Advantages of SERVPRO Emergency Ready Profile

12/22/2016 (Permalink)

"Ready for Whatever Happens"

With each new year, many people resolve
to better themselves or some part of
their life. This year, make a resolution to be
READY. No one ever plans on a disaster, but you
can prepare for it. The SERVPRO® Emergency
READY Profile® (ERP) will help ensure you are
“Ready for whatever happens” in 2017.
In the event of an emergency, the ERP can help
minimize business interruption by having an
immediate plan of action in place for your
facility. The ERP is a comprehensive document
containing critical information about your
business, including emergency contacts, shut-off
valve locations and priority areas. The ERP
also establishes your local SERVPRO® Franchise
Professional as your disaster mitigation and
restoration provider, giving you access to over
45 years experience and a System more than
1,700 Franchises strong. The ERP is a no-cost
assessment; all it requires is a little time, making
it a great value that could save you time and
money in the future. By downloading the
free SERVPRO® READY App, this information
is stored electronically and can be accessed
using your mobile device putting help at your
fingertips.
Preparation is the key to making it through any
size disaster, whether it is a small water leak, a
large fire or an area flood. Having a plan in
place may help minimize the amount of time
your business is inactive and get you back in the
building following a disaster. Don’t wait until
disaster strikes—resolve to be READY. Call your
local SERVPRO of Lancaster East Franchise Professionals to establish your Emergency READY Profile®, and be “Ready for whatever happens” in 2017. 

Fire Safety

11/23/2016 (Permalink)

House Fire

Looking for a Great Holiday Gift Idea? Give Your Family a Fire Safety Plan

 

Local SERVPRO® restoration specialist highlights the difference between fire prevention planning and fire safety planning

 The holidays are approaching and many families are finalizing plans for elaborate meals, get-togethers with friends, and decorating with festive lights. Amidst all this planning, Joseph Barrett of SERVPRO® of Lancaster East reminds homeowners that they may be overlooking the most important plan they can make—a fire safety plan.

Statistics 

“Each year, statistics1 show the incidence of home cooking and candle fires peaks during the holiday season. This tends to focus homeowners on fire prevention precautions—and that’s a good thing,” said Barrett. “But to truly protect your family from the dangers of a home fire, at the holidays and throughout the year, you need to start with a fire safety plan. Developing a fire safety plan and practicing it regularly with your family is the most important step you can take to help prevent a house fire from turning into a devastating tragedy.”

SERVPRO is a national leader and provider of fire and water cleanup and restoration services, and their disaster response professionals know from experience how devastating a home fire can be. They also know that when fire causes a loss of life, there is no “remediation” possible. This is why SERVPRO has teamed up with the American Red Cross (ARC) by supporting the ARC Disaster Responder2 program, and in particular the Home Fire Preparedness Campaign3. As a Disaster Responder, SERVPRO pledges dollars and support in advance to help the ARC develop and distribute educational materials and respond immediately when they are needed.

 

Barrett encourages all Willow Street-area homeowners to follow these fire safety guidelines, developed by the ARC through their Home Fire Preparedness Campaign, to help minimize injury or loss of life due to a residential fire. 

  1. Install the right number of smoke alarms4. Test them once a month and replace the batteries at least once a year.
  2. Teach children what smoke alarms sound like5 and what to do when they hear one.
  3. Ensure that all household members know two ways to escape6 from every room of your home and know the family meeting spot outside of your home.
  4. Establish a family emergency communications plan and ensure all household members know who to contact if they cannot find one another.
  5. Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell “Fire” to alert everyone they must get out.
  6. Make sure everyone knows how to call 9-1-1.
  7. Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.

 “Fire prevention and fire safety planning are two very different things,” said Barrett. “Fire prevention planning helps control or eliminate the causes of a fire. Fire safety planning helps prevent injury and loss of life when a fire does break out. To protect your family and your property, you need both.”

For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO® of Lancaster East, please contact Joseph Barrett at (717) 519-0767 or SERVPRO8837@comcast.net.

Smoke and Soot Cleanup

9/19/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Lancaster East will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 717-519-0767

Scott and Lisa Kachel Job

4/11/2016 (Permalink)

A broken pipe in the ceiling of the Kachel Residence caused this massive water damage. We were able to stop the damage in its tracks and preserve much of the basement materials.

Thanks to a timely response the SERVPRO team was able to restore the Kachel's basement and get them back on their feet!

Property Restoration Can Be a Messy Business

10/23/2014 (Permalink)

FOR IMMEDIATE RELEASE

CONTACT:

Donna Barrett

SERVPRO of Lancaster East

(717) 519-0767

SERVPRO8837@comcast.net

          Property Restoration Can Be a Messy Business

Local disaster recovery specialist offers insight into the complexities of dealing with disaster

Lititz, PA (Grassroots Newswire) October 9, 2014- When disaster strikes, property owners need to make a lot of decisions quickly and under pressure. Effective disaster remediation involves a lot of moving parts: remediation specialists, insurance companies, local codes, state codes, documentation and more-- and all of this has to happen in an atmosphere charged with emtion and stress.

Donna Barrett of SERVPRO of Lancaster East says, "Efficiency is key when you are dealing with disaster remediation; it saves our customers money and it makes our work more effective. SERVPRO is an industry leader in work efficienc technology-- continually innovating to help both our customers and our business control costs."

SERVPRO's proprietary DryBook tool is one example of the company's focus on efficiency and cost control. Remediation projects must be managed to both industry and insurance company standards, and Barrett says that tools like DryBook help SERVPRO Franchise technicians track and document progress on restoration, cleanup and repair services. "The DryBook tool helps us deliver on every detail of every water damage job, every time," says Barrett.

To help avoid regulatory headaches and paperwork pitfalls, Barrett suggest property owners consider the following criteria when choosing a remediation company to deal with the aftermath of a disaster.

1. Industry standards: Does your remediation company deliver a product that meets the standards set by

  • The Institute of Inspetion, Cleaning and Restoration Certification (IICRC)?
  • Most major insurance companies, including cycle times and dealing requirements?

2. Recordkeeping: Does your remediation company have a system in place to ensure accurate, complete and convenient benchmarking of each step of the remediation process, including

  • Capturing and updating data, including job diary notes, elecronically and real-time on the jobsite, with simultaneous updates saved at the central office?
  • Using e-signatures to help eliminate lost paperwork and the need to san documents?
  • Providing a complete record of the damage and remediation efforts in images, with descriptions, start-to-finish?

3. Equipment selection: Does your contractor have the ability, on-the-spot, to

  • Identify the right equipment or the job, based on the damage description?
  • Validate the use of each piece of equipment, automatically, as part of the remediation records?

SERVPRO Franchise Professionals specialize in disaster restoration, cleanup and repair services, helping to remediate damage, making it "Like it never even happend," for both commercial and residential customers. For more information on SERVPRO of Lancaster East, please contact Donna Barrett at (717) 519-0767 or SERVPRO8837@comcast.net. For more information about SERVPRO, please visit www.SERVPROLancasterEast.com.

About SERVPRO

Founded in 1967, the SERVPRO Franchise System is a national leader and provider of fire and water cleanup and restoration servies and mold mitigation and remediation. SERVPRO's professional services network of nearly 1,700 individually owned and operated Franchies responds to property damage emergencies ranging from small individual disaster to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established realtionships with major insurance companies and commercial clients, as well as individual homeonwers.

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